José Palazzo Moreira de Oliveira Stanley Loh Leandro Krug Wives Rui Gureghian Scarinci Daniela Leal Musa Lydia Silva Muñoz Christian Zambenedetti Applying Text Mining on Electronic Messages for Competitive Intelligence. 277-286 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3182&spage=277 2004 conf/ecweb/2004 EC-Web db/conf/ecweb/ecweb2004.html#OliveiraLWSMMZ04