Dimitrios S. Stamoulis Dimitris Gouscos Panagiotis Georgiadis Drakoulis Martakos Re orienting information systems for customer centric service: The case of the Greek Ministry of Finance. 2001 conf/ecis/2001 ECIS http://is2.lse.ac.uk/asp/aspecis/20010106.pdf db/conf/ecis/ecis2001.html#StamoulisGGM01