Juliano Araujo Wickboldt Luís Armando Bianchin Roben Castagna Lunardi Fabrício Girardi Andreis Weverton Luis da Costa Cordeiro Cristiano Bonato Both Lisandro Zambenedetti Granville Luciano Paschoal Gaspary David Trastour Claudio Bartolini Improving IT Change Management Processes with Automated Risk Assessment. 71-84 2009 DSOM http://dx.doi.org/10.1007/978-3-642-04989-7_6 conf/dsom/2009 db/conf/dsom/dsom2009.html#WickboldtBLACBGGTB09