BibTeX record conf/dsom/SprenkelsPBG00

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@inproceedings{DBLP:conf/dsom/SprenkelsPBG00,
  author       = {Ron A. M. Sprenkels and
                  Aiko Pras and
                  Bert{-}Jan van Beijnum and
                  Leo de Goede},
  editor       = {Anthony P. Ambler and
                  Seraphin B. Calo and
                  Gautam Kar},
  title        = {A Customer Service Management Architecture for the Internet},
  booktitle    = {Services Management in Intelligent Networks, 11th {IFIP/IEEE} International
                  Workshop on Distributed Systems: Operations and Management, {DSOM}
                  2000, Austin, Texas, USA, December 4-6, 2000, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {1960},
  pages        = {71--82},
  publisher    = {Springer},
  year         = {2000},
  url          = {https://doi.org/10.1007/3-540-44460-2\_7},
  doi          = {10.1007/3-540-44460-2\_7},
  timestamp    = {Tue, 14 May 2019 10:00:54 +0200},
  biburl       = {https://dblp.org/rec/conf/dsom/SprenkelsPBG00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}