<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/dsom/DiaoK06" mdate="2006-11-09">
<author>Yixin Diao</author>
<author>Alexander Keller</author>
<title>Quantifying the Complexity of IT Service Management Processes.</title>
<pages>61-73</pages>
<year>2006</year>
<crossref>conf/dsom/2006</crossref>
<booktitle>DSOM</booktitle>
<ee>http://dx.doi.org/10.1007/11907466_6</ee>
<url>db/conf/dsom/dsom2006.html#DiaoK06</url>
</inproceedings>
</dblp>
