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BibTeX record conf/dsom/BufordBHM01
@inproceedings{DBLP:conf/dsom/BufordBHM01, author = {John F. Buford and David Bowie and Xiaolan Huanga and Mary Madya}, editor = {Olivier Festor and Aiko Pras}, title = {Automated Ticketing of Email for {ISP} Customer Care}, booktitle = {Operations {\&} Management, 12th International Workshop on Distributed Systems, {DSOM} 2001, Nancy, France, October 15-17, 2001. Proceedings}, pages = {243--253}, publisher = {INRIA, Rocquencourt, France}, year = {2001}, url = {http://www.simpleweb.org/ifip/Conferences/DSOM/2001/DSOM2001/proceedings/S7-4.pdf}, timestamp = {Thu, 12 Mar 2020 11:34:15 +0100}, biburl = {https://dblp.org/rec/conf/dsom/BufordBHM01.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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