BibTeX record conf/dsom/BrennerRS02

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@inproceedings{DBLP:conf/dsom/BrennerRS02,
  author    = {Michael Brenner and
               Igor Radisic and
               Martina Schollmeyer},
  title     = {A Criteria Catalog Based Methodology for Analyzing Service Management
               Processes},
  booktitle = {Management Technologies for E-Commerce and E-Business Applications,
               13th {IFIP/IEEE} International Workshop on Distributed Systems: Operations
               and Management, {DSOM} 2002, Montreal, Canada, October 21-23, 2002,
               Proceedings},
  pages     = {145--156},
  year      = {2002},
  crossref  = {DBLP:conf/dsom/2002},
  url       = {http://dx.doi.org/10.1007/3-540-36110-3_15},
  doi       = {10.1007/3-540-36110-3_15},
  timestamp = {Mon, 04 Jul 2011 09:36:55 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/dsom/BrennerRS02},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}
@proceedings{DBLP:conf/dsom/2002,
  editor    = {Metin Feridun and
               Peter G. Kropf and
               Gilbert Babin},
  title     = {Management Technologies for E-Commerce and E-Business Applications,
               13th {IFIP/IEEE} International Workshop on Distributed Systems: Operations
               and Management, {DSOM} 2002, Montreal, Canada, October 21-23, 2002,
               Proceedings},
  series    = {Lecture Notes in Computer Science},
  volume    = {2506},
  publisher = {Springer},
  year      = {2002},
  isbn      = {3-540-00080-1},
  timestamp = {Fri, 27 Dec 2002 10:03:22 +0100},
  biburl    = {http://dblp.uni-trier.de/rec/bib/conf/dsom/2002},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}