Integrated Management of Systems, Services, Processes and People in IT, 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings

Claudio Bartolini Luciano Paschoal Gaspary Integrated Management of Systems, Services, Processes and People in IT, 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings 5841 2009 http://dx.doi.org/10.1007/978-3-642-04989-7 978-3-642-04988-0 DSOM Lecture Notes in Computer Science Springer db/conf/dsom/dsom2009.html