Anthony P. Ambler Seraphin B. Calo Gautam Kar Services Management in Intelligent Networks, 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000, Austin, Texas, USA, December 4-6, 2000, Proceedings DSOM Lecture Notes in Computer Science 1960 Springer 2000 3-540-41427-4 db/conf/dsom/dsom2000.html