Malú Castellanos Norman Salazar Fabio Casati Umeshwar Dayal Ming-Chien Shan Predictive Business Operations Management. 1-14 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3433&spage=1 2005 conf/dnis/2005 DNIS db/conf/dnis/dnis2005.html#CastellanosSCDS05