A new paradigm for designing e-government: web 2.0 and experience design.

James P. Zappen Teresa M. Harrison David Watson A new paradigm for designing e-government: web 2.0 and experience design. 17-26 2008 DG.O http://doi.acm.org/10.1145/1367832.1367839 conf/dgo/2008 db/conf/dgo/dgo2008.html#ZappenHW08