@inproceedings{DBLP:conf/dgo/HulstijnWWBJT11,
  author    = {Joris Hulstijn and
               Remco van Wijk and
               Niels de Winne and
               Nitesh Bharosa and
               Marijn Janssen and
               Yao-Hua Tan},
  title     = {Public process management: a method for introducing standard
               business reporting},
  booktitle = {DG.O},
  year      = {2011},
  pages     = {141-150},
  ee        = {http://doi.acm.org/10.1145/2037556.2037577},
  crossref  = {DBLP:conf/dgo/2011},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/dgo/2011,
  editor    = {John Carlo Bertot and
               Karine Nahon and
               Soon Ae Chun and
               Luis F. Luna-Reyes and
               Vijay Atluri},
  title     = {Proceedings of the 12th Annual International Conference
               on Digital Government Research, DG.O 2011, College Park,
               MD, USA, June 12 - 15, 2011},
  booktitle = {DG.O},
  publisher = {Digital Government Research Center},
  series    = {ACM International Conference Proceeding Series},
  year      = {2011},
  isbn      = {978-1-4503-0762-8},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}