Robert Woitsch Dimitris Karagiannis Peter Höfferer Bernhard Teuchmann Process Oriented Knowledge Management: A Service Oriented Approach. 471-475 2004 conf/dexaw/2004 DEXA Workshops http://doi.ieeecomputersociety.org/10.1109/DEXA.2004.127 db/conf/dexaw/dexaw2004.html#WoitschKHT04