Beate List Robert M. Bruckner Jochen Kapaun Holistic Software Process Performance Measurement: From the Stakeholders' Perspective. 941-947 2005 conf/dexaw/2005 DEXA Workshops http://dx.doi.org/10.1109/DEXA.2005.109 db/conf/dexaw/dexaw2005.html#ListBK05