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BibTeX record conf/dec/RossmannS15
@inproceedings{DBLP:conf/dec/RossmannS15, author = {Alexander Rossmann and Gerald Stei}, editor = {Alfred Zimmermann and Alexander Rossmann}, title = {Customer services in the digital transformation: social media versus hotline channel performance}, booktitle = {Digital Enterprise Computing {(DEC} 2015), B{\"{o}}blingen, Germany, June 25-26, 2015}, series = {{LNI}}, volume = {{P-244}}, pages = {27--38}, publisher = {{GI}}, year = {2015}, url = {https://dl.gi.de/handle/20.500.12116/2317}, timestamp = {Tue, 04 Jul 2023 17:42:38 +0200}, biburl = {https://dblp.org/rec/conf/dec/RossmannS15.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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