@inproceedings{DBLP:conf/csreaEEE/ManKYTL06,
author = {Chi Wah Man and
Wing Yee Winnie Kong and
Wai Hung Eddie Yui and
Pui Fan Jessie Tam and
Hareton Leung},
title = {A Study of CRM Implementation in Financial Industry},
booktitle = {CSREA EEE},
year = {2006},
pages = {237-244},
crossref = {DBLP:conf/csreaEEE/2006},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/csreaEEE/2006,
editor = {Hamid R. Arabnia},
title = {Proceedings of the 2006 International Conference on E-Learning,
E-Business, Enterprise Information Systems, E-Government,
{\&} Outsourcing, Las Vegas, Nevada, USA, June 26-29, 2006},
booktitle = {CSREA EEE},
publisher = {CSREA Press},
year = {2006},
isbn = {1-60132-006-X},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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