Defining Goal-driven Fault Management Metrics in a Real World Environment: A Case-Study from Nokia.

Arto Oinas Defining Goal-driven Fault Management Metrics in a Real World Environment: A Case-Study from Nokia. 101-108 2000 CSMR http://www.computer.org/proceedings/csmr/0546/05460101abs.htm db/conf/csmr/csmr2000.html#Oinas00