MamykinaW00'

BibTeX

@inproceedings{DBLP:conf/cscw/MamykinaW00,
  author    = {Lena Mamykina and
               Catherine G. Wolf},
  title     = {Evolution of Contact Point: a case study of a help desk
               and its users},
  booktitle = {CSCW},
  year      = {2000},
  pages     = {41-48},
  ee        = {http://doi.acm.org/10.1145/358916.358950},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}