@inproceedings{DBLP:conf/cscw/IsaacsWWSK02,
author = {Ellen Isaacs and
Alan Walendowski and
Steve Whittaker and
Diane J. Schiano and
Candace A. Kamm},
title = {The character, functions, and styles of instant messaging
in the workplace},
booktitle = {CSCW},
year = {2002},
pages = {11-20},
ee = {http://doi.acm.org/10.1145/587078.587081},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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