Gillian Hardstone Mark Hartswood Rob Procter Roger Slack Alexander Voß Gwyneth Rees Supporting informality: team working and integrated care records. 142-151 2004 conf/cscw/2004 CSCW http://doi.acm.org/10.1145/1031607.1031632 db/conf/cscw/cscw2004.html#HardstoneHPSVR04