Robert Slagter Margit Biemans Designing Tailorable Groupware for the Healthcare Domain. 58-73 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2806&spage=58 2003 conf/criwg/2003 CRIWG db/conf/criwg/criwg2003.html#SlagterB03