Gabriela N. Aranda Aurora Vizcaíno Alejandra Cechich Mario Piattini Analyzing Stakeholders' Satisfaction When Choosing Suitable Groupware Tools for Requirements Elicitation. 222-230 2009 CRIWG http://dx.doi.org/10.1007/978-3-642-04216-4_18 conf/criwg/2009 db/conf/criwg/criwg2009.html#ArandaVCP09