Sem C. Borst Onno J. Boxma R. Núñez Queija Heavy Tails: The Effect of the Service Discipline. 1-30 2002 conf/cpe/2002 Computer Performance Evaluation / TOOLS http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2324&spage=0001 db/conf/cpe/cpe2002.html#BorstBQ02