BibTeX record conf/conf-irm/LiL18

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@inproceedings{DBLP:conf/conf-irm/LiL18,
  author       = {Boying Li and
                  Martin Liu},
  title        = {When Service Recovery Becomes Visible: Effects Of Recovery Strategies
                  On Electronic Word-of-mouth Receiver},
  booktitle    = {2018 International Conference on Information Resources Management
                  - Addressing Global Challenges through Digital Transformation, {CONF-IRM}
                  2018, Ningbo, China, June 3-5, 2018},
  pages        = {44},
  year         = {2018},
  url          = {https://aisel.aisnet.org/confirm2018/44},
  timestamp    = {Tue, 10 Dec 2019 14:30:37 +0100},
  biburl       = {https://dblp.org/rec/conf/conf-irm/LiL18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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