@inproceedings{DBLP:conf/cmg/Young84,
author = {Donald Young},
title = {Regional Office Performance Measurement at State Farm},
booktitle = {Int. CMG Conference},
year = {1984},
pages = {412-421},
crossref = {DBLP:conf/cmg/1984},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/cmg/1984,
editor = {Donald R. Deese and
H. Pat Artis and
Anneliese von Mayrhauser and
Bernard Domanski and
Sidney Finehirsh and
Jason G. Shane and
John Gaffney},
title = {Tenth International Computer Measurement Group Conference,
San Francisco, CA, USA, December 3-7, 1984, Proceedings},
booktitle = {Int. CMG Conference},
publisher = {Computer Measurement Group},
year = {1984},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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