BibTeX record conf/cmg/KaushikW08

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@inproceedings{DBLP:conf/cmg/KaushikW08,
  author       = {Ravi Kaushik and
                  Anil Wangoo},
  title        = {Developing Quality Excellence in an {ITSM} Organization},
  booktitle    = {34th International Computer Measurement Group Conference, December
                  7-12, 2008, Las Vegas, Nevada, USA, Proceedings},
  pages        = {619--626},
  publisher    = {Computer Measurement Group},
  year         = {2008},
  url          = {http://www.cmg.org/?s2member\_file\_download=/proceedings/2008/8140.pdf},
  timestamp    = {Wed, 17 Jul 2019 13:20:02 +0200},
  biburl       = {https://dblp.org/rec/conf/cmg/KaushikW08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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