@inproceedings{DBLP:conf/cikm/ParkG09,
author = {Youngja Park and
Stephen C. Gates},
title = {Towards real-time measurement of customer satisfaction using
automatically generated call transcripts},
booktitle = {CIKM},
year = {2009},
pages = {1387-1396},
ee = {http://doi.acm.org/10.1145/1645953.1646128},
crossref = {DBLP:conf/cikm/2009},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/cikm/2009,
editor = {David Wai-Lok Cheung and
Il-Yeol Song and
Wesley W. Chu and
Xiaohua Hu and
Jimmy J. Lin},
title = {Proceedings of the 18th ACM Conference on Information and
Knowledge Management, CIKM 2009, Hong Kong, China, November
2-6, 2009},
booktitle = {CIKM},
publisher = {ACM},
year = {2009},
isbn = {978-1-60558-512-3},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Last update 2009-06-10 CET by the DBLP Team — 
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