Harald Holz Oleg Rostanin Andreas Dengel Takeshi Suzuki Kaoru Maeda Katsumi Kanasaki Task-based process know-how reuse and proactive information delivery in TaskNavigator. 522-531 2006 conf/cikm/2006 CIKM http://doi.acm.org/10.1145/1183614.1183689 db/conf/cikm/cikm2006.html#HolzRDSMK06