Semi-automated logging of contact center telephone calls.

Roy J. Byrd Mary S. Neff Wilfried Teiken Youngja Park Keh-Shin F. Cheng Stephen C. Gates Karthik Visweswariah Semi-automated logging of contact center telephone calls. 133-142 2008 CIKM http://doi.acm.org/10.1145/1458082.1458103 conf/cikm/2008 db/conf/cikm/cikm2008.html#ByrdNTPCGV08