DBLP Record 'conf/cikm/ByrdNTPCGV08'

BibTeX

@inproceedings{DBLP:conf/cikm/ByrdNTPCGV08,
  author    = {Roy J. Byrd and
               Mary S. Neff and
               Wilfried Teiken and
               Youngja Park and
               Keh-Shin F. Cheng and
               Stephen C. Gates and
               Karthik Visweswariah},
  title     = {Semi-automated logging of contact center telephone calls},
  booktitle = {CIKM},
  year      = {2008},
  pages     = {133-142},
  ee        = {http://doi.acm.org/10.1145/1458082.1458103},
  crossref  = {DBLP:conf/cikm/2008},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/cikm/2008,
  editor    = {James G. Shanahan and
               Sihem Amer-Yahia and
               Ioana Manolescu and
               Yi Zhang and
               David A. Evans and
               Aleksander Kolcz and
               Key-Sun Choi and
               Abdur Chowdhury},
  title     = {Proceedings of the 17th ACM Conference on Information and
               Knowledge Management, CIKM 2008, Napa Valley, California,
               USA, October 26-30, 2008},
  booktitle = {CIKM},
  publisher = {ACM},
  year      = {2008},
  isbn      = {978-1-59593-991-3},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}