SteelJAJ02'

@inproceedings{DBLP:conf/chi/SteelJAJ02,
  author    = {Anette Steel and
               Matt Jones and
               Mark D. Apperley and
               Tristan Jehan},
  title     = {The use of auditory feecback in call centre CHHI},
  booktitle = {CHI Extended Abstracts},
  year      = {2002},
  pages     = {768-769},
  ee        = {http://doi.acm.org/10.1145/506443.506588},
  crossref  = {DBLP:conf/chi/2002a},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/chi/2002a,
  editor    = {Loren G. Terveen and
               Dennis R. Wixon},
  title     = {Extended abstracts of the 2002 Conference on Human Factors
               in Computing Systems, CHI 2002, Minneapolis, Minnesota,
               USA, April 20-25, 2002},
  booktitle = {CHI Extended Abstracts},
  publisher = {ACM},
  year      = {2002},
  isbn      = {1-58113-454-1},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}