Daniel M. Russell Peter Pirolli George W. Furnas Stuart K. Card Mark Stefik Sensemaking workshop CHI 2009. 4751-4754 2009 CHI Extended Abstracts http://doi.acm.org/10.1145/1520340.1520732 conf/chi/2009a db/conf/chi/chi2009a.html#RussellPFCS09