BibTeX record conf/chi/MartinRB11

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@inproceedings{DBLP:conf/chi/MartinRB11,
  author       = {Aqueasha M. Martin and
                  Yolanda A. Rankin and
                  Joe Bolinger},
  editor       = {Desney S. Tan and
                  Saleema Amershi and
                  Bo Begole and
                  Wendy A. Kellogg and
                  Manas Tungare},
  title        = {Client TouchPoint modeling: understanding client interactions in the
                  context of service delivery},
  booktitle    = {Proceedings of the International Conference on Human Factors in Computing
                  Systems, {CHI} 2011, Vancouver, BC, Canada, May 7-12, 2011},
  pages        = {979--982},
  publisher    = {{ACM}},
  year         = {2011},
  url          = {https://doi.org/10.1145/1978942.1979087},
  doi          = {10.1145/1978942.1979087},
  timestamp    = {Fri, 12 Mar 2021 15:27:48 +0100},
  biburl       = {https://dblp.org/rec/conf/chi/MartinRB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}