Frankie James Jennifer Lai Bernhard Suhm Bruce Balentine John Makhoul Clifford Nass Ben Shneiderman Getting real about speech: overdue or overhyped? 708-709 2002 conf/chi/2002a CHI Extended Abstracts http://doi.acm.org/10.1145/506443.506557 db/conf/chi/chi2002a.html#JamesLSBMNS02