Pooya Jaferian Kirstie Hawkey Andreas Sotirakopoulos Konstantin Beznosov Heuristics for evaluating IT security management tools. 1633-1638 2011 CHI Extended Abstracts http://doi.acm.org/10.1145/1979742.1979820 conf/chi/2011a db/conf/chi/chi2011a.html#JaferianHSB11