@inproceedings{DBLP:conf/chi/HeerGRDM04,
  author    = {Jeffrey Heer and
               Nathaniel Good and
               Ana Ramirez and
               Marc Davis and
               Jennifer Mankoff},
  title     = {Presiding over accidents: system direction of human action},
  booktitle = {CHI},
  year      = {2004},
  pages     = {463-470},
  ee        = {http://doi.acm.org/10.1145/985692.985751},
  crossref  = {DBLP:conf/chi/2004},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/chi/2004,
  editor    = {Elizabeth Dykstra-Erickson and
               Manfred Tscheligi},
  title     = {Proceedings of the 2004 Conference on Human Factors in Computing
               Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004},
  booktitle = {CHI},
  publisher = {ACM},
  year      = {2004},
  isbn      = {1-58113-702-8},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}