@inproceedings{DBLP:conf/chi/DwormanR04,
  author    = {Garett O. Dworman and
               Stephanie Rosenbaum},
  title     = {Helping users to use help: improving interaction with help
               systems},
  booktitle = {CHI Extended Abstracts},
  year      = {2004},
  pages     = {1717-1718},
  ee        = {http://doi.acm.org/10.1145/985921.986198},
  crossref  = {DBLP:conf/chi/2004a},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/chi/2004a,
  editor    = {Elizabeth Dykstra-Erickson and
               Manfred Tscheligi},
  title     = {Extended abstracts of the 2004 Conference on Human Factors
               in Computing Systems, CHI 2004, Vienna, Austria, April 24
               - 29, 2004},
  booktitle = {CHI Extended Abstracts},
  publisher = {ACM},
  year      = {2004},
  isbn      = {1-58113-703-6},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}