BibTeX record conf/chi/ChengMS16

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@inproceedings{DBLP:conf/chi/ChengMS16,
  author       = {Jinghui Cheng and
                  James Mulholland and
                  Anil Shankar},
  editor       = {Jofish Kaye and
                  Allison Druin and
                  Cliff Lampe and
                  Dan Morris and
                  Juan Pablo Hourcade},
  title        = {Using the Kano Model to Balance Delight and Frustration for an Enterprise
                  Application},
  booktitle    = {Proceedings of the 2016 {CHI} Conference on Human Factors in Computing
                  Systems, San Jose, CA, USA, May 7-12, 2016, Extended Abstracts},
  pages        = {3021--3027},
  publisher    = {{ACM}},
  year         = {2016},
  url          = {https://doi.org/10.1145/2851581.2892284},
  doi          = {10.1145/2851581.2892284},
  timestamp    = {Wed, 01 Jun 2022 08:38:38 +0200},
  biburl       = {https://dblp.org/rec/conf/chi/ChengMS16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}