AckermanP96'

@inproceedings{DBLP:conf/chi/AckermanP96,
  author    = {Mark S. Ackerman and
               Leysia Palen},
  title     = {The Zephyr Help Instance: Promoting Ongoing Activity in
               a CSCW System},
  booktitle = {CHI},
  year      = {1996},
  pages     = {268-275},
  ee        = {http://doi.acm.org/10.1145/238386.238528},
  crossref  = {DBLP:conf/chi/1996},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/chi/1996,
  editor    = {Bonnie A. Nardi and
               Gerrit C. van der Veer and
               Michael J. Tauber},
  title     = {Conference on Human Factors in Computing Systems: Common
               Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996,
               Proceedings},
  booktitle = {CHI},
  publisher = {ACM},
  year      = {1996},
  isbn      = {0-89791-777-4},
  ee        = {http://dl.acm.org/citation.cfm?id=238386},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}