Jay Ramanathan Rajiv Ramnath Joe Bolinger Praveen Nagarajan Stakeholder-Driven Enterprise Process Model for Complex Services Adaptation. 83-96 2010 CENTERIS (2) http://dx.doi.org/10.1007/978-3-642-16419-4_9 conf/centeris/2010-2 db/conf/centeris/centeris2010-2.html#RamanathanRBN10