Douglas Kunda STACE: Social Technical Approach to COTS Software Evaluation. 64-84 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2693&spage=64 2003 conf/cbsq/2003 Component-Based Software Quality db/conf/cbsq/cbsq2003.html#Kunda03