Moe Thandar Wynn Marlon Dumas Colin J. Fidge Arthur H. M. ter Hofstede Wil M. P. van der Aalst Business Process Simulation for Operational Decision Support. 66-77 2007 Business Process Management Workshops http://dx.doi.org/10.1007/978-3-540-78238-4_8 conf/bpm/2007w db/conf/bpm/bpmw2007.html#WynnDFHA07