Peter Willaert Joachim Van den Bergh Jurgen Willems Dirk Deschoolmeester The Process-Oriented Organisation: A Holistic View Developing a Framework for Business Process Orientation Maturity. 1-15 2007 conf/bpm/2007 BPM http://dx.doi.org/10.1007/978-3-540-75183-0_1 db/conf/bpm/bpm2007.html#WillaertBWD07