Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL).

Jos J. M. Trienekens Rob J. Kusters Ben Rendering Kees Stokla Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL). 33-48 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3080&spage=33 2004 conf/bpm/2004 Business Process Management db/conf/bpm/bpm2004.html#TrienekensKRS04