An Integrated Collection of Tools for Continuously Improving the Processes by Which Health Care Is Delivered: A Tool Report.

Leon J. Osterweil Lori A. Clarke George S. Avrunin An Integrated Collection of Tools for Continuously Improving the Processes by Which Health Care Is Delivered: A Tool Report. 647-653 2009 Business Process Management Workshops http://dx.doi.org/10.1007/978-3-642-12186-9_62 conf/bpm/2009w db/conf/bpm/bpmw2009.html#OsterweilCA09