Mariska Netjes Ronny Mans Hajo A. Reijers Wil M. P. van der Aalst Rob J. B. Vanwersch BPR Best Practices for the Healthcare Domain. 605-616 2009 Business Process Management Workshops http://dx.doi.org/10.1007/978-3-642-12186-9_58 conf/bpm/2009w db/conf/bpm/bpmw2009.html#NetjesMRAV09