Mitra Heravizadeh Jan Mendling Michael Rosemann Dimensions of Business Processes Quality (QoBP). 80-91 2008 Business Process Management Workshops http://dx.doi.org/10.1007/978-3-642-00328-8_8 conf/bpm/2008w db/conf/bpm/bpmw2008.html#HeravizadehMR08