HecklM07'

BibTeX

@inproceedings{DBLP:conf/bpm/HecklM07,
  author    = {Diana Heckl and
               J{\"u}rgen Moormann},
  title     = {Matching Customer Processes with Business Processes of Banks:
               The Example of Small and Medium-Sized Enterprises as Bank
               Customers},
  booktitle = {BPM},
  year      = {2007},
  pages     = {112-124},
  ee        = {http://dx.doi.org/10.1007/978-3-540-75183-0_9},
  crossref  = {DBLP:conf/bpm/2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/bpm/2007,
  editor    = {Gustavo Alonso and
               Peter Dadam and
               Michael Rosemann},
  title     = {Business Process Management, 5th International Conference,
               BPM 2007, Brisbane, Australia, September 24-28, 2007, Proceedings},
  booktitle = {BPM},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {4714},
  year      = {2007},
  isbn      = {978-3-540-75182-3},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}