BibTeX record conf/bpm/HanssonAMK21

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@inproceedings{DBLP:conf/bpm/HanssonAMK21,
  author       = {Mathias Hansson and
                  Kristin Angel and
                  Felix Mannhardt and
                  Knut Kvale},
  editor       = {Massimiliano de Leoni and
                  Minseok Song and
                  Maximilian R{\"{o}}glinger},
  title        = {How Can a Service Provider Utilize Process Mining on Customer Journeys
                  to Gain Actionable Insights for Service Delivery Improvements?},
  booktitle    = {Proceedings of the Industry Forum at {BPM} 2021 co-located with 19th
                  International Conference on Business Process Management {(BPM} 2021),
                  Rome, Italy, September 6-10, 2021},
  series       = {{CEUR} Workshop Proceedings},
  volume       = {3112},
  pages        = {15--26},
  publisher    = {CEUR-WS.org},
  year         = {2021},
  url          = {https://ceur-ws.org/Vol-3112/paper3.pdf},
  timestamp    = {Fri, 10 Mar 2023 16:22:55 +0100},
  biburl       = {https://dblp.org/rec/conf/bpm/HanssonAMK21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}