A Knowledge-Based Approach for Designing Robust Business Processes.

Chrysanthos Dellarocas Mark Klein A Knowledge-Based Approach for Designing Robust Business Processes. 50-65 http://dx.doi.org/10.1007/3-540-45594-9_4 2000 conf/bpm/2000 Business Process Management db/conf/bpm/bpm2000.html#DellarocasK00